Refund Policy

Our approach

Zfuence delivers digital creative services. Once final deliverables have been sent, returns are not possible — you keep everything we produce. That said, we believe agencies should never feel locked into something that hasn’t started delivering, so refunds are available in clearly defined situations.

When a refund applies

• Your Editor Pod has not started work after payment was made.
• You cancel within 24 hours of payment, before any editing or setup has begun.
• We fail to deliver the service as described and agreed with you in writing.

When a refund does not apply

Once editing, onboarding setup or creative work has begun, refunds are no longer possible — a dedicated pod, editors’ time and project infrastructure have already been committed to your account. For monthly packages, cancelling stops future renewals rather than refunding the current cycle.

How refunds are processed

Approved refunds are returned to your original payment method. Payments made via Stripe are typically refunded within 5–10 business days; Nsave, Elevate Pay and Wise refunds may take slightly longer depending on the provider.

For refund inquiries, contact zunayed@zfuence.com with your invoice reference and we’ll respond promptly.